Privacy Policy

1. Introduction

This Privacy Policy explains how Sulotos AU ("we", "our", or "us") collects, uses, shares, and protects your personal information when you use our website, mobile applications, and services (collectively, the "Services").

We are committed to protecting your privacy and ensuring your information is handled appropriately. By accessing or using our Services, you agree to the collection, use, and sharing of your information as described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: When you register, we collect your name, date of birth, email address, phone number, and residential address.
• Identity Verification Information: To comply with legal requirements, we may collect government identification numbers and documents.
• Financial Information: To process transactions, we collect payment details, bank account information, and transaction history.
• Communications: Information you provide when contacting customer support or communicating with us.

2.2 Information We Collect Automatically

When you use our Services, we automatically collect:

• Device Information: Hardware model, operating system, unique device identifiers, and mobile network information.
• Log Information: Details of how you use our Services, IP address, browser type, pages viewed, and cookies.
• Location Information: General location derived from your IP address or more precise location with your consent.
• Betting Activity: Information about your betting patterns, preferences, and behavior.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and manage your account
• Verify your identity and prevent fraud
• Comply with legal and regulatory requirements
• Communicate with you about promotions, updates, and new features
• Monitor and analyze trends, usage, and activities
• Personalize your experience and provide targeted advertisements
• Detect and prevent problem gambling behavior
• Enforce our terms, conditions, and policies

4. How We Share Your Information

We may share your information with:

• Service Providers: Third parties that perform services on our behalf (payment processors, identity verification services, etc.)
• Regulatory Bodies: Gambling authorities and government agencies as required by law
• Business Partners: Sport data providers and other partners that help provide our Services
• Legal Purposes: When required by law, legal process, or to protect our rights

We will never sell your personal information to third parties for marketing purposes without your explicit consent.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your browsing activities and to distinguish you from other users. These technologies help us to provide you with a better experience and to improve our Services.

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of our Services may become inaccessible or not function properly.

6. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure facilities.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Accessing, correcting, or deleting your personal information
• Restricting or objecting to our use of your personal information
• Portability of your personal information
• Withdrawing consent at any time where we rely on consent to process your personal information

To exercise these rights, please contact us at privacy@sulotos-au.com.

8. Data Retention

We retain personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When determining retention periods, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

9. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

We have implemented appropriate safeguards to protect your personal information when it is transferred internationally, including the use of data protection agreements.

10. Children's Privacy

Our Services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as quickly as possible.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@sulotos-au.com
Postal Address: 123 Betting Street, Sydney NSW 2000, Australia
Phone: +61 2 1234 5678