Betting should be fun and enjoyable. We're committed to helping you keep it that way.
At Sulotos AU, we believe that gambling should be an enjoyable form of entertainment, not a way to make money or escape from problems. We are committed to promoting responsible gambling and providing our customers with the information and tools they need to stay in control of their betting.
We have implemented a comprehensive responsible gambling program that includes:
We offer a range of tools to help you stay in control of your gambling:
Set daily, weekly, or monthly limits on how much you can deposit into your account. Once you reach your limit, you won't be able to make further deposits until the time period resets.
You can decrease your deposit limits at any time, and the change will take effect immediately. If you want to increase your limits, there will be a 24-hour cooling-off period before the change takes effect.
Set limits on how long you can be logged into your account each day. Once you reach your time limit, you'll be automatically logged out and won't be able to log back in until the next day.
Set limits on how much you can lose in a day, week, or month. Once you reach your loss limit, you won't be able to place any more bets until the time period resets.
Set up notifications that will appear at regular intervals to remind you how long you've been playing and how much you've won or lost during your session.
If you need a short break from gambling, you can set a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During this time, you won't be able to access your account or place any bets.
If you feel you may have a gambling problem, you can self-exclude from our platform for a minimum of 6 months. During your self-exclusion period, you won't be able to access your account or place any bets, and we won't send you any marketing materials.
To self-exclude, please contact our customer support team or visit your account settings.
To set up any of these tools, please visit the "Responsible Gambling" section in your account settings or contact our customer support team.
Gambling becomes a problem when it starts to negatively affect other areas of your life. Here are some signs that your gambling might be becoming problematic:
Answer the following questions to assess whether your gambling habits might be problematic:
If you answered "yes" to four or more of these questions, your gambling may be problematic. We encourage you to seek help from one of the support services listed below.
Take Full AssessmentIt is illegal for anyone under the age of 18 to gamble on our platform. We take the protection of minors very seriously and have implemented strict age verification procedures to prevent underage gambling:
If you are concerned that a minor is accessing our services, please contact our customer support team immediately.
If you share your devices with minors, we recommend using parental control software to prevent them from accessing gambling websites. Some options include:
If you or someone you know is experiencing problems with gambling, the following organizations can provide help and support:
Free, confidential counseling, support, and information for gambling problems.
Register to be excluded from all licensed online and phone wagering services in Australia.
A fellowship of men and women who share their experience, strength, and hope with each other to recover from gambling addiction.
Free, independent, and confidential financial counselling.
If you have any questions or concerns about our responsible gambling practices, or if you need assistance with setting up any of our responsible gambling tools, please don't hesitate to contact us:
Email: support@sulotos-au.com
Phone: +61 2 1234 5678
Live Chat: Available 24/7 on our website
Last Updated: March 11, 2025